Contact information
📩 CONTACT US — RollRest
At RollRest, we’re committed to providing clear, caring and helpful support at every stage of your purchase.
We know how much your loved ones mean to you, so we put care into both our products and your experience with us.
If you have questions about your RollRest chair, shipping or order status, please contact us using the details below.
📧 Official Support Email
🕒 Support Hours
Monday through Saturday, international operating hours.
Our support and logistics teams work across different time zones, so replies may arrive outside your local business hours.
⏳ Estimated Response Time
We typically respond within 24–72 business hours.
During periods of high demand, responses may take slightly longer. Thank you for your patience.
📌 Help Us Assist You Faster
Please include the following in your email:
- Order number
- Full name used at checkout
- A detailed description of your question or issue
- Clear photos or videos showing the issue, if you’re reporting a damaged or faulty product
📋 Warranty, Claims and Refund Requests
Requests involving warranties, product issues, damaged items, returns or refunds must be submitted by email and will be handled in accordance with our official policies.
If your chair arrives damaged, please contact us within 72 hours of delivery and keep all packaging until the claim is resolved.
Please send your request to mysupportof@gmail.com so our team can review it and guide you through the next steps.
💬 Social Media Inquiries
To keep your information and case history in one place, we do not process formal claims, warranty requests, returns or refunds through social media comments or direct messages.
Please email our support team for assistance with these requests.
🌍 International Support
RollRest supports customers internationally. Response times and message delivery may vary depending on your time zone and our team’s operating hours.
We’re here to help you and your family every step of the way. 💛